Shipping and Delivery
We have over 50 combined years in shipping furniture. We offer FREE delivery on our products and have picked the best way to ship the item to you based on size, weight and delivery restrictions. Small packages will typically ship via UPS or FedEx Ground. Larger items will ship via truck and include tailgate delivery. Our “White Glove” service will be used on the largest and heaviest items providing a full inside delivery of the product.

 • Free Delivery (Continental USA)
All of our prices include FREE shipping.. The price you see on our website is your final cost.. If you are shipping to Alaska or Hawaii please call 1.888.719.4960 to place your order.

• Delivery methods
Small Package Delivery – Depending on the size, shipments where any single package is less than 100 pounds will deliver by UPS or FedEx. These carriers bring the items right into your office or home and if for some reason you are not available, in most cases they will leave the product without a signature. The date range indicated on your order confirmation will allow up to 1 week for transit time from date of shipment.

Truck Delivery
- Larger items that are to big for small package carriers will be delivered by one of many carriers equipped to handle larger packages. Drivers are not required to remove the product from the truck and may need assistance to complete the delivery. This method of shipment is utilized only for bulky items or commercial customers with a loading dock. The date range indicated on your order confirmation will allow up to 1 week for transit time from date of shipment.

Assisted Truck Delivery – In some cases on truck deliveries the driver may need to assist with removing the product from the truck and bringing it in the door. This tends to be the case with bulky, but not necessarily heavy items. We have identified these products and will automatically provide for driver assistance with these deliveries. The date range indicated on your email confirmation will allow up to 1 week for transit time from date of shipment.

White Glove Basic Delivery – Large, fragile or heavier items requiring special handling will deliver via a national furniture delivery service. The delivery service will call before the delivery to arrange a day and approximate time of delivery. Two people will deliver the product to your room of choice. A signature will be required. The date range indicated on your order confirmation will allow up to 3 weeks for transit time from date of shipment.

White Glove Premium Delivery – Large, fragile or heavier items requiring special handling (simple assembly, stairs, etc.) will deliver via a national furniture delivery service. The delivery service will call before the delivery to arrange a day and approximate time of delivery. Two people will deliver the product to your room of choice, set it in place and remove all packaging materials. A signature will be required. The date range indicated on your order confirmation will allow up to 3 weeks for transit time from date of shipment.

• Delivery Time
We work very hard with our manufacturers and suppliers to minimize lead times. For items shipping by truck or small package carriers, we allow up to 1 week for transit time. On White Glove shipments we allow up to 3 weeks for transit due to the special handling required on these deliveries. The delivery dates shown on your acknowledgement reflect both the time it takes us to ship the product and the transit time depending on the method of transportation. Should you have an immediate need for an item, please call one of our furniture experts at 1.888.719.4960. We will be glad to help you select products that can ship on a priority basis.

• Assembly
Items requiring assembly are typically noted as RTA (Ready to Assemble) or KD (Knocked Down). RTA furniture costs much less than you would expect to pay because you do the final assembly, and shipping charges are lower due to the smaller/flat packages. Assembly is simplified with the use of cam locks and usually requires only a screwdriver to complete. If assembly becomes an issue for you on any product, simply contact us at 1.888.719.4960 or Contact Us and we will direct you to a local service for assistance.

• Returns and Damage
If you need to return your order contact Customer Service within one week of receipt at 1.888.719.4960 to review your options. All returned products must be in new condition and in the original packaging. We use a unique returns service that does all of the paperwork for you at our request. Only authorized returns are accepted. Unauthorized returns will be non-refundable. Depending on circumstances, outbound and return freight charges, as well as a restocking charge, may apply.

In the event damage is apparent at delivery, it is imperative you contact Customer Service at 1.888.719.4960. We are experts at resolving damage situations provided we are notified on a timely basis. Proper notation of damage ( “carton crushed”,” box torn”, etc. will suffice) on the delivery receipt will ensure our ability to fully refund or replace your purchase. Carrier regulations require notification within 15 days of receipt of the merchandise.

• Order Cancellations and Changes
If you find the need to cancel an order or change an item, color, size, ship to address, etc. please call us as soon as possible at 1.888.719.4960 or Contact Us. We will be glad to accommodate your request providing the order has not shipped. See Returns or Damage in the event the product has shipped and changes cannot be made.