What should I do if lounge seating arrives damaged?

When commercial lounge seating is delivered, inspect every piece before the delivery team leaves and before signing the delivery receipt. Note any visible damage on the delivery paperwork — damage noted at delivery is the shipper's responsibility; damage discovered after signing is harder to claim. Document with photos immediately (show the damage, the carton it arrived in, and the delivery paperwork). Contact the dealer the same day — most commercial furniture warranties and carrier policies require same-day or next-business-day damage notification. Don't dispose of the packaging until the claim is resolved. FindOfficeFurniture.com handles freight claims for our customers — call 888-719-4960 if anything arrives less than perfect.